Job Responsibilities : Owner Service Agent – Inbound Customer Service (Remote)
Salary : $15 per hour
Company : GE Appliances
Location : Remote US
Educational requirements : High School
- Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls faxes e-mails chats or written inquiries and provide answers to contact inquiries related to parts sales service pre & post purchase
- Follows established guidelines but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GEA using GEA contact center systems
- Create update and retrieve owner records for logging facts surrounding complaints actions and resolutions
- Proactively provide feedback to Quality and Training to help keep training processes and materials updated
- Adhere to safety policies and procedures to ensure a safe work environment for all
- Support other parts of the business such as directed
- Other duties as assigned
- High School Diploma or GED
- Passion for customer service and problem solving
- Experience in organizational skills
- Flexible with ability to take direction from management yet work independent to achieve goals.
- Excellent written communication skills
- Good typing ability and computer skills – comfortable navigating multiple online applications.
- Able to diffuse difficult situations or irate customers resulting in satisfactory resolution.
- Proven attendance record showing dependability/accountability to work as scheduled