Remote Call Center Jobs USA

By | July 8, 2022

Job Responsibilities : Remote Call Center Representatives

Salary : 16 per Hour

Company : Ascensus

Location : Remote US

Educational requirements : High School

Ascensus is the largest independent retirement and Government Savings services provider in the US helping over 13+ million of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business embrace our core values and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction we want to talk with you! Due to organizational growth we have several exciting Full-Time opportunities that could eventually lead to full-time roles. Multiple shifts are available see below. New/recent graduates are encouraged to apply!

****These positions are 100% fully remote****

Shifts (times are in Eastern Standard Times):

  • 11:00 am to 7:30 pm
  • 11:30 am to 8:00 pm
  • 12:00 pm to 8:30 pm
  • 12:30 pm to 9:00 pm
  • 2:30 pm to 11:00 pm

The first 3-4 weeks consist of training from 10:00 am to 6:30 pm.

In this role successful hires will be providing high-quality service to all State Sponsored Retirement Program (SSRP) clients during interactions for anyone seeking information or executing requests on specific accounts product or plan information and policies and procedures. Areas of service to be provided are handling inbound calls and emails outbound calls back office processing and various dynamic projects in line with the overall product development.

Please note our service teams at Ascensus proudly service several product lines including: Flexible Spending (FSA) accounts; 529 Educational Savings accounts; Qualified Plan Retirement; and State Sponsored Retirement Program accounts. As a valued member of our learning organization you may be included in cross-training for various products.

Responsibilities:

  • Field inbound and outbound calls and emails to provide product support plan information technical support and policy & procedure guidance within department service standards.
  • Research and resolve complex issues in a timely manner to completion.
  • Be a proactive and willing participant in projects aimed at business development.
  • Accurately record customer feedback.
  • Work with a team to maintain accurate customer records including case creation of all customer interactions to communicate business trends in servicing clients.
  • Perform data entry to record client contributions.
  • Demonstrate focus on improving workflows policies and procedures.
  • Communicate effectively with additional Ascensus departments to accomplish organizational objectives.
  • Address opportunities to maintain and improve business relationships with clients.
  • Responsible for protecting securing and proper handling of all confidential data held by Ascensus to ensure against unauthorized access improper transmission and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • Demonstrate our I-Client service philosophy and Core Values of People Matter Quality First and Integrity Always® in every action on a day-to-day basis showing support of our organizational culture.


Requirements:

  • High School Diploma or GED required; Bachelor’s Degree or equivalent work experience preferred. (New or recent grads encouraged to apply)
  • At least 1 year of exp. in financial service client or customer service in a professional work environment preferred.
  • Computer proficiency is required
  • Ability to work overtime required
  • Urgency and commitment to deadlines and goals.
  • Strong problem resolution and communication skills.

Home Workplace Requirements

  • Must have an uninterrupted space for working hours
  • Must have reliable internet connection & an individually owned router

At Ascensus we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement education and healthcare through our network of institutional financial advisor and state partners. Our culture is guided by sound principles is committed to high standards operates with transparency and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

As a leading independent recordkeeping services partner retirement plan third-party administrator and government savings facilitator we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry race color religion sex (including pregnancy childbirth breastfeeding and/or related medical conditions) gender gender identity gender expression national origin age physical or mental disability medical condition (including cancer and genetic characteristics) marital status military or veteran status genetic information sexual orientation criminal conviction record or any other protected category in accordance with applicable federal state or local laws (“Protected Status”).

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