Job Responsibilities : Associate Researcher – Digital Products
Salary : $17 per hour
Company : United Airlines Inc.
Location : Remote
Responsibilities
- Lead and support efforts to develop and execute research plans recommend specific methodologies and report findings to inform design development
- Partner with business stakeholders product owners and UX designers to understand research requests and recommend appropriate research methods
- Lead all aspects of qualitative research studies including research design research moderation and reporting
- Synthesize and analyze research results and communicate those findings to a broad stakeholder audience
- Conduct expert and heuristic reviews as well as competitive analyses
- Proactively identify needs for user research and usability studies
- Collaborate with stakeholders to help translate research insights into actionable results
- Support the daily functions of the research team including documentation management process establishment outreach within the organization and additional functions as needed
Role
- Experience working with cross-functional teams including technology and marketing
- Working knowledge of the Adobe Suite Sketch InVision or other UX design and prototyping tools
- Strong project management negotiating communication critical thinking and problem-solving skills
- Strong verbal and written communication skills
- Must be able to work independently as well as in a team setting
- Must be detail oriented and able to manage multiple projects simultaneously
- Experience and knowledge of usability testing with customers with disabilities a plus
- Experience working in eCommerce or other online retail space
- Flexible and able to adapt in fast-paced rapidly changing environment
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable punctual attendance is an essential function of the position
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