Remote Airline Jobs Online Applied 2022 for Beginners Limited Opening

By | April 13, 2022

Job Responsibilities : Specialist, Reservations Vendor Management

Salary : $48,160 – $60,200 a year

Company : Frontier Airlines, Inc

Location : Remote

Responsibilities

  • Responsible for back office operations and real-time monitoring of offline productivity.
  • Manage and enhance offline processes and work with BPO vendor as needed to maintain consistency with Frontier requirements.
  • Provide guidance training and coaching to BPO vendor for areas of focus and optimization of staffing levels and back office quality.
  • Provide BPO vendor with on-site monitoring SME support and auditing to ensure standardized offline practices.
  • Understand and enforce DOT compliance and regulations; conduct periodic audits for compliance of regulated areas.
  • Troubleshoot research and resolve technology reporting and fraud issues reported by the Reservations department staff.
  • Monitor back office known bugs and issues within the technology area escalating where necessary to expedite resolution. Monitor and report problems on existing software and hardware.
  • Develop administer and analyze initiatives to maximize offline revenue generation and minimize loss of revenue.
  • Using business specific quality measurements track performance and improvement against these metrics.
  • Responsible for project coordination involving the introduction of new products or development to existing products that may impact internal groups especially IT Ecommerce Customer Relations Reservations Airports and Revenue Accounting.
  • Assist in the development UAT testing and maintenance of all back office technology and related projects that support departmental strategies as needed.

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