RCC Customer Service Specialist

By | October 8, 2022

Job Responsibilities : RCC Customer Service Specialist

Salary : $16.60 per hour

Company : Apple

Location : Austin, TX US

Summary

Posted: Oct 5 2022
Weekly Hours:
40
Role Number:
200343380
At Apple we believe in hard work a fun environment and the kind of creativity and innovation that only comes about when skilled people from At Apple we believe in hard work a fun environment and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight engage and inspire! Are you passionate about customer service? As a Customer Service Specialist you will provide premium end-to-end services for Apple customers over the phone. You and your fellow team-members will be responsible for ensuring that Apple customers receive the best possible service. Do you bring awesome energy and a positive outlook to your everyday interactions with your customers and team members? We seek to go above and beyond ‘customer serviceʼ to surprise and delight Apple customers. This position is located on-site at the Apple campus in Austin Texas.

Key Qualifications

  • Excellent English reading comprehension and writing skills
  • Minimum of 2 years of customer service experience
  • Demonstrates a passion for excellent customer service
  • Demonstrates resourcefulness and creative problem-solving skills
  • Communicates effectively and clearly with customers and coworkers
  • Excels at listening and engaging with customers as well as at adapting and personalizing their support
  • Ability to maintain composure when facing ambiguous and complex situations
  • Demonstrates self-motivation and curiosity to learn new products procedures concepts tools
  • Demonstrates flexibility and adaptability to constantly evolving workflows
  • Maintains a positive attitude in a high-stress / fast-paced work environment
  • Demonstrates ability to work independently with limited supervision
  • Flourishes in a diverse and inclusive team and adepts at collaborating on various projects
  • Ability to navigate and work with multiple platforms and tools
  • Willingness to always perform at the highest standard set by the business
  • Willingness to adhere and adapt to all processes procedures and policies set by the business
  • Ability to identify business process solutions that improve customer satisfaction
  • Willingness to appear on live-video with coworkers
  • Ability to work between the hours of 6am to 11pm Central including weekends and holidays with additional flexibility during high volume times of the year

Description

As Customer Service Specialists we provide extraordinary phone support to Apple customers. Routine customer interactions include order status questions changes to orders placed online shipping or payment issues. Our top-performers are knowledgeable about Apple service procedures and policies and able to communicate effectively and provide appropriate recommendations to customers depending on their needs. You will provide memorable and unique customer experiences. You will use multiple sources of information to stay current on process changes product features and events that affect customers. You will enjoy a dynamic performance-based work environment where contacts are monitored recorded and assessed. Also teamwork is highly critical in learning the role and in maintaining a successful group culture. We are able to stay self-motivated and customer focused thanks to a great teamwork attitude!

Education & Experience

BA/BS preferred or equivalent experience

Additional Requirements

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