Qualfon Work from Home

By | July 19, 2022

Job Responsibilities : Customer Service Representative

Salary : $12 an hour

Company : Qualfon

Location : Remote US

Educational requirements : High School

Customer Service Representative

Posted On: Jul 11 2022

Location: Billings Montana US

Company: Qualfon

Job Description

Dialog Direct a Qualfon company is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.We offer advancement opportunities once you make it to your 60th day of employment! Agents with good attendance that are meeting their metric goals will have the ability to transition into a position that pays $12/hr to $14/hr.

Our Qualfon Mission

Dialog Direct a Qualfon company is on a mission to help as many individuals as possible pursue their total vocation create and an ever-growing number of career development opportunities and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University program
  • FREE access to personal and professional support through the Qualfon professional coaches
  • Medical dental benefits vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • 100% Remote Work from Home position that will include paid virtual training from your home
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon is dedicated to ensuring all team members have Fun@Work!
What you will be doing
  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time
  • 100% attendance during training
Technical and System Requirements
  • Desktop or Laptop (Apple/Mac Tablets or Smart devices Windows Mini PCs Chromebook and Android systems are NOT compatible
  • Operation system – Windows 10 or newer
  • Webcam-Video available
  • The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
  • High-speed Internet via wired ethernet connection no Wifi Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra Plantronics or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
  • Must have available cell phone tablet or landline required for Multifactor authentication
What Skills you will need
  • GED or High School Diploma required; some college preferred
  • Prior work-at-home experience desired
  • Comfortable working self-managed
  • Minimum one-year previous customer service/sales experience
  • Typing speed of 25 WPM with 90% accuracy required
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals
Benefits
  • Work from home (US Based)
  • Health insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • 401(k) matching
  • Referral program
  • Employee discount
  • Flexible spending account
  • Health savings account
  • Professional development assistance
  • Employee assistance program
  • Paid jury duty
  • Paid training

Click Here : Apply Now