program manager Customer and Retail Technology (Seattle OR Remote)

By | November 2, 2022

Job Responsibilities : program manager Customer and Retail Technology (Seattle OR Remote)

Salary : $212400 per year

Company : Starbucks

Location : Remote US

Job Posting

: Nov 1 2022

Job Posting End Date

: Jan 30 2023


: US-WA-Seattle-Starbucks Support Center

Is this role eligible for remote or hybrid work? : Yes-Remote
Starbucks – Technology


: Full-time

Pay Range : 120300-212400/year
Job Summary and Mission

Are you interested in being part of a team that shapes the future of Customer and Retail technology at Starbucks? As a program manager you will take the initiative to collaborate with various technical teams on highly innovative and complex cross-functional programs that will bring amazing customer experiences to the Starbucks mobile app and in-store technology. You will own the executive-level reporting and status program budget and work closely with various stakeholder groups. You will bring 8 to 10 years experience in shipping visible large cross-functional technical programs and will have the following responsibilities knowledge and skills:

Summary of Key Responsibilities

Program Planning:

  • You will bring Vision by collaborating with dynamic stakeholders to define the Program Scope Deliverables and Critical Path dependencies
  • You will bring Clarity to the team by developing schedule budget and resource plan
  • You will bring Alignment and Transparency across to all stakeholders by implementing a governance and reporting structure
  • You will leverage your financial expertise by helping to define program costs and secure program funding

Program Execution:

  • You are a multi-tasker and can drive more than one project
  • You bring people together and can collaborate across cross functional Technology and Business stakeholders
  • You sweat the details but you focus the team on what is most important with management of schedule budget issues and risks
  • You make things happen by removing roadblocks and addressing future impediments now.
  • You bring energy to the program by inspiring optimism creativity shared commitment and growth through times good and bad.

Leadership and Communication:

  • You lead by example – with compassion courage consistency and confidence
  • You create a team environment of trust integrity and positive collaboration
  • You are flexible and can accommodate diverse personality styles and remain neutral and balanced in all interactions
  • You can engage in difficult conversations that result in fact-driven positive actionable outcomes
  • You are always ‘reading the room’ to know what the best possible outcome is and to guide the conversation and team members accordingly
  • You are a champion decision-maker that favors data compromise and alignment over consensus-building

Summary of Experience

Basic Qualifications (minimum needed to be qualified):

  • 8 to 10 years experience in shipping visible large cross-functional technical programs
  • You are an expert at Program/Project Management and Agile Software Development Lifecycle and eager to advise and guide your peers; PMP Certification a plus
  • Knowledgeable in Jira Confluence and Reporting Tools (Tableau) and at least one program portfolio management tool e.g. MS project Portfolio Management (PPM)
  • You are Conversant in Cloud APIs Services and Database Technologies

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color women LGBTQIA+ veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us at

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