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By | April 13, 2022

Job Responsibilities : Client Success Manager, Professional Recruitment

Salary : $17 per hour

Company : Jopwell

Location : New York, NY 10013


  • Manage day-to-day relationship and delivery of Jopwell’s unique value and services for a portfolio of Jopwell’s Professional Recruitment clients
  • Develop and manage recruitment and events programming to connect candidates to career opportunities within Jopwell’s client base
  • Identify cultivate and manage engagement of candidates as they participate in Jopwell’s cohort programming for professional recruitment
  • Analyze activity data monitoring candidate and client success and reporting on goals/satisfaction
  • Partner strategically with Professional Recruitment clients to understand their overall and diversity recruiting strategies and develop a plan of service accordingly
  • Identify post and market client roles programs and events on
  • Highlight and advocate for Jopwell candidates including promoting individual candidates for consideration and supporting candidates advancing in the recruiting process
  • Actively communicate with clients about product information changes enhancements and overall marketing initiatives in real time as needed.
  • Serve as the point of contact for client outreach to support troubleshoot and address all product related issues.
  • Partner with Jopwell Account Managers to gauge overall client satisfaction and collaborate on preparation for client renewal discussions
  • Develop and oversee user retention operations to increase client engagement productivity and satisfaction.
  • Work on numerous projects that encompass driving user automation feedback and optimization.

Experience & Qualifications:

  • Event planning and/or program development experience
  • Enthusiastic and client-centric attitude
  • Strong data analysis experience
  • Strong communication skills both written and oral
  • Ability to work in a fast-paced deadline-driven environment
  • Ability to handle multiple tasks and prioritize accordingly
  • Demonstrated ability to work independently and proactively problem-solve
  • Strong attention to detail
  • Passion for Jopwell’s mission
  • Intermediate to advanced Microsoft Office and/or Google Suite

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