Job Responsibilities : Complaint Handling Operations Expert
Salary : $55000 per year
Company : Philips
Location : Remote US
Complaint Handling Operations Expert
Effective Tuesday January 4 2022 all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role you may be eligible to receive additional information about the compensation and benefits for this role which we will provide upon request. You may contact 888-367-7223 option 5 for assistance.
- Montana employees are currently excluded from this requirement at this time.
Philips is a global leader in health technology committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do it’s who we are. We are 80000 wonderfully unique individuals with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already we know we can do more. That’s why we need you to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role you have the opportunity to
Work with a variety of diverse persons within the company to facilitate the complaint handling process globally as a business and product Subject Matter Expert.
You are responsible for
Cross-functional communication to gather additional data on complaints as needed
Acts as a liaison between Philips the Trusted Partner and the Business/Market stakeholders.
Provide ongoing feedback on the quality of the complaint handling process.
Responds to questions and provide guidance on product specific concerns.
Monitors team performance provide additional support to the Sr. Manager of Complaint Handling in requested activities
Manage compliance to FDA regulations and other Regulatory Agencies as required ensuring guidelines and policies to all products and operations are consistent with those regulations.
You are a part of
As a result of Philips renewed commitment to Quality it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and Market leadership and can harness the expertise of five Centers of Excellence (COEs). These 5 COEs specialize in the following capabilities: Regulatory & Clinical Affairs Supplier Quality Quality Management System Quality Assurance & Engineering and Compliance & Audit. As part of this new structure you are empowered to use your voice and expertise to have a positive impact on your team our business and health technologies that will improve the health well-being and care for people around world.
To succeed in this role you should have the following skills and experience
Bachelor’s Degree and 3+ years of experience in complaint handling medical device or regulated industry.
Working knowledge of appropriate global medical device regulations requirements and standards such as 21 CFR Parts 803 806 and 820 ISO13485 ISO14971 European Medical Device Directive (93/42/EEC) Canadian Medical Devices Regulation (SOR/98-282) Japanese MHLW Ordinance 169 and ISO 9001
Wide-ranging experience using professional concepts and company objectives to resolve complex issues in creative and effective ways.
Complete knowledge of company products and services
In return we offer you
The opportunity to enhance current complaint handling tools and process by leveraging technology and lean methodology. You will partner with functional partners and seek to understand industry best practices to help design and implement complaint processing excellence for Philips.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level visit the Working at Philips page on our career website where you can read stories from our employee blog. Once there you can also learn about our recruitment process or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race color ethnicity religion gender pregnancy/childbirth age national origin sexual orientation gender identity or expression disability or perceived disability genetic information citizenship veteran or military status or a person’s relationship or association with a protected veteran including spouses and other family members marital or domestic partner status or any other category protected by federal state and/or local laws.
As an equal opportunity employer Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact 888-367-7223 option 5 for assistance.
Equal Opportunity Employer/Disabled/Veteran