Philips Jobs Work from Home for Account Manager Apply Now !!

By | April 13, 2022

Job Responsibilities : BioTel Care Account Manager

Salary : $17 per hour

Company : Philips

Location : Remote

Responsibilities

  • Developing and managing implementation plan for assigned new groups.
  • Coordinating the uploading of enrollment files and determining of eligibility as needed.
  • Designing and managing recruitment campaigns including gathering customer input, submitting patient communications for quality review, coordinating production with external and internal resources, and working with customer service to ensure a smooth rollout.
  • Supporting order processing as needed.
  • Coordinating portal access for group stakeholders.
  • Overseeing billing process and production of required reporting.
  • Coordinating group renewals and contractual modifications as needed.
  • Managing escalation of customer services issues and responding to ad hoc requests.
  • Identify opportunities for business growth within each account and work with assigned business development resource to further these goals.
  • Participating in quarterly business reviews with sales team to identified shared priorities and advance team goals.
  • Maintaining high levels of customer satisfaction by responding to all account needs in a prompt, collaborative and solution-oriented manner.
  • Maintaining compliance in staying within company budget guidelines with business expenses

 Role

  • A Bachelor’s degree in Business Administration, Marketing or health related field; or equivalent combination of education and experience.
  • Up to three years of customer-facing work experience with a track record building and expanding successful partnerships.
  • Demonstrated track record consistently meeting or exceeding customer expectations.
  • Ability to effectively manage time in the face of numerous competing priorities.
  • Aptitude for developing strong partnership with internal stakeholder to advance customer needs.
  • Outstanding problem-solving skills and technical aptitude with Microsoft programs (PowerPoint, Excel).
  • Strategic mindset focused on identifying opportunities to improve customer experience as well as realize business growth opportunities.
  • Strong written and verbal communication skills including the ability to effectively present to both large and small groups.

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