Pharmacy Technician Trainee, Call Center – Work From Home PA

Exciting opportunity for Pharmacy Technicians Trainees to work in a complex high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services resolves issues that have been submitted to Participant Services via mail tasks and partners with other departments to ensure timely resolution of requests/inquiries which include: Pharmacy Shipping Customer Care Finance Claims Processing and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work From Home depending on several factors including site location employee performance department need as well as other criteria.

Candidates hired into this role are required to become certified as a Pharmacy Technician within 7 months of employment to maintain this position. Pharmacy Technician state and/or national certification after initial hire is a requirement for this role.

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including location.

Required Qualifications

Candidates hired into this role are required to become certified as a Pharmacy Technician within 7 months of employment to maintain this position.

Pharmacy Technician state and/or national certification after initial hire is a requirement for this role.

• PC skills in Windows-based applications
• Advanced verbal and written communication skills
• Team-oriented customer service focused and able to identify process improvements
• Availability to work on a Saturday
• Responsive reliable and able to express assurance/confidence

Preferred Qualifications

• Ability to understand the audience you are writing to
• Analytical problem-solving skills
• Pharmacy Technician Experience
• Demonstrate strong research skills with the ability to evaluate focus on the problem and find the resolution
• Understand the importance of timely work and effective planning
• Clear understanding of CVS/Caremark values and importance of customer satisfaction
• Prioritizing and organizing workload in adherence to deadlines
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations
• Ability to multi-task with strong time management skills
• Diabetic Supply knowledge
• Navigation of LINKS and Peoplesafe

Education

• High school Diploma or GED Required

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable. We strive to promote and sustain a culture of diversity inclusion and belonging every day. CVS Health is an affirmative action employer and is an equal opportunity employer as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting hiring promotion or any other personnel action based on race ethnicity color national origin sex/gender sexual orientation gender identity or expression religion age disability protected veteran status or any other characteristic protected by applicable federal state or local law. We proudly support and encourage people with military experience (active veterans reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.