Pharmacy Assistant Jobs

By | July 11, 2022

Job Responsibilities : Remote Service Centre Specialist (Pharmacy Assistant)

Salary : $18 Per Hour

Company : CareRx

Location : Ontario CA

About CareRx Corporation

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96000 residents in over 1600 seniors and other communities (long-term care homes retirement homes assisted living facilities and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health staff education and medication system quality and efficiency.

Whether you do your best work in a dispensary in a clinical setting in an office or on the road we have a place for you.

Position Summary

We are searching for a polite professional individual to work closely with other team members to provide outstanding service to our customers and internal users by answering questions handling complaints and troubleshooting problems with our products and services.

Your Day to Day

  • Answering or making calls to clients to learn about and address their needs complaints or other issues with products or services.
  • Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers confirming or clarifying information and diffusing angry clients as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software scripts and tools appropriately to ensure incident resolution.
  • Support pharmacy application (Kroll) providing instruction & troubleshooting
  • Troubleshoot diverse technologies including laptops desktops tablets and printers
  • Data entry and research as required to troubleshoot customer problems.
  • Documenting processes and procedures
  • Assisting the IT / Technology department with any project or emergency that arises
  • On-call support rotation – evenings weekends and holidays as required

Qualities for Success:

  • Ability to build and maintain strong team relationships
  • Ability to work independently and as a member of a team
  • Customer service oriented
  • Excellent Verbal and Written communication skills
  • Excellent organization and time management skills
  • Strong analytical and problem-solving skills
  • Ability to maintain a high level of accuracy in preparing and entering customer information; strong attention to detail
  • Ability to handle customer inquiries and escalate as needed
  • Ability to work in a fast-paced environment
  • Must be able to time manage priorities and be very organized
  • Must have a positive “go-getter” attitude and be cooperative with the team and direct supervisor at all times.
  • Adaptability and accountability.

What You Bring To The Team

  • Proficiency with Windows based computers and tablets along with Microsoft Office applications
  • Experience with basic wireless and printing troubleshooting
  • Specific healthcare and pharmacy systems considered to be an asset: Kroll PacMed PacVision Digital Pen
  • Technical education and certifications preferred

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role – Criminal Record Check Credit Check Driver’s Abstract Education Verification Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

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