Petsmart Hiring Process | Remote Jobs Hiring Immediately

By | November 24, 2022

Job Responsibilities : Remote Call Center Agent – Idaho

Salary : 16 per Hour

Company : PetSmart

Location : Remote US

Educational requirements : High School

About the Team


SERVICES RESERVATION AGENT:

If you enjoy helping people find the right information services and care for their pets then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center you’ll find a casual call center atmosphere a performance bonus program immersive hands-on training and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.

About the Job


**Remote Opportunity for those residing in the state of Idaho**


WHAT YOU’LL DO:

While working in our Reservations Center you’ll provide information about our PetSmart services including our Pets Hotel Grooming Salon and Pet Training. Additionally you will:

  • Answer incoming phone calls from pet parents assist with scheduling appointments and answer all questions about our services.
  • Ensure that all additional service opportunities are presented to the pet parent in a confident manner including why the service would be beneficial to the pet’s experience.
  • Answer each call thoroughly yet efficiently ensuring all information is correctly obtained from the pet parents.
  • Demonstrate effective problem solving and customer relation skills.
  • Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
  • Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role however we’re looking for you to come to the table with the following skills and/or experience:

  • High school diploma or a combination of education and experience
  • Strong grammar and communication skills
  • Strong computer skills and the ability to use multiple systems at the same time while answering calls
  • Demonstrated success in providing exceptional customer service on the phone and via email
  • Fluent English required; English and Spanish would be beneficial
  • Perform at or above the company’s expectations including maintaining appropriate performance levels for Individual Talk Time Quality Sales percentage etc.
  • Demonstrate regular attendance and adherence to call center schedule

About the Culture


WHY YOU’LL LOVE IT HERE:

PetSmart offers outstanding benefits in a fun and rewarding workplace including:

  • This is a fully remote position so you can enjoy the company of your pets while you work!
  • Competitive hourly pay rate ample opportunity for advancement through our step increase program and a monthly bonus opportunity!
  • Medical dental and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
  • Paid time off for both full-time and part-time associates.
  • Excellent training and growth opportunities
  • Volunteer events with PetSmart Charities

Click Here : Apply Now