Permanent Work from Home Jobs

By | August 10, 2022

Job Responsibilities : CONTACT REPRESENTATIVE

Salary : $17.31 – $22.50 an hour

Company : US Defense Finance and Accounting Service

Location : Remote US

Educational requirements : High School

Duties

  • Provides detailed information to customers on all facets of travel pay and delivery of travel payments.
  • Researches relevant travel pay regulations policies and procedures to answer telephone and written inquiries about current entitlement issues allowable expenses and documentation requirements.
  • Analyzes customer accounts to identify computation problems erroneous data incorrectly processed transactions duplicate charges missing documents and address corrections.
  • Develops applicable solutions to problems and ensures corrective actions are completed.
  • Explains clearly accurately and concisely to customers in layman’s terms the outcome of research decisions options or timeframes required to resolve an inquiry.

Requirements

Conditions of Employment

  • Must be a U.S Citizen or National
  • Registered for Selective Service (males born after 12-31-1959)
  • Suitable for federal employment
  • This national security position which may require access to classified information requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • Pursuant to the Executive Order on Requiring COVID 19 Vaccination for Federal Employees new DoD civilian employees will be required to be fully vaccinated against COVID 19 prior to entry on duty subject to such exceptions as required by law.
  • More details regarding vaccine requirements can be found at https://www.saferfederalworkforce.gov/faq/vaccinations/. Selected candidates will receive further information during the job offer process.

Qualifications

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service which demonstrates the ability to perform the duties of the position is required.

Specialized Experience is defined as: Applying regulations policies and procedures governing financial transactions sufficient to convey information to customers and other interested parties; explain financial procedures convey options and resolve problems within automated systems.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Education

Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is a prerequisite may be substituted to meet the specialized experience required. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.

If you are using education to substitute for the specialized experience you must submit transcripts at the time you apply. To be creditable education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

Additional information

  • Moving expenses will notbe paid.
  • A two year probationary period may be required.
  • Position is located within Call Center Operations
  • Part-time consist of 16-32 hours
  • Telework availability will be based upon the mission requirements and supervisory determination. Remote telework outside of the commuting area is not authorized for this position.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • These positions may be converted to full-time at managements discretion and after the employee completes 90 days after their competitive appointment.
  • There is no regular or reoccurring travel associated with this position.
  • This position is Non-Exempt from the Fair Labor Standards Act.
  • This position is covered by a bargaining unit.
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25 Volume 300 at http://www.dtic.mil/whs/directives.)
  • Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov).
  • Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90 you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government you are NOT ICTAP eligible.
  • If you are unable to apply online or need to fax a document you do not have in electronic form view the following link for information regarding an Alternate Application.
  • The Security Designation will vary and dependent upon position and may require a secret clearance. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  • Pay for first time hires to the Federal Govt will typically be set at step 1 salary for their respective grade level.
  • This vacancy announcement will be used to fill current vacancies and anticipated future vacancies. Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some instances individuals may not be employed for six months or more from the time they are approved by security.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the Category Rating and Selection Procedures. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

  • Best Qualified Category – Exceeds the minimum qualification requirements and demonstrates a high level of proficiency in the job related competencies based on the answers to the occupational questionnaire.
  • Highly Qualified Category – Exceeds the minimum qualification requirements and demonstrates proficiency in some of the job-related competencies based on the answers to the occupational questionnaire.
  • Qualified Category – Meets the minimum qualifications as described in the Qualifications section of this announcement.

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education training and experience related to the following critical competencies:

  • Communication
  • Computer Literacy
  • Concepts Policies and Principles of Finance
  • Customer Service
  • Problem Solving

You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/11582941DFAS recognizes the value of competencies gained through formal education and professional certifications. To ensure that consistent credit is given for these credentials in the selection process DFAS has developed standard selection criteria to be used when filling positions in professional and administrative series. Selections for professional and administrative positions will be based on four categories of selection criteria: Experience Other Education and Certifications.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent part-time temporary or an intermittent employee. You may be eligible for the following benefits however check with your agency to make sure you’re eligible under their policies.

    You must provide a complete Application Package which includes:

    1. Resume: You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received. You may submit your resume by: attaching in your USAJOBS account. For assistance in preparing your resume take a look at the DFAS Resume Tools.
    2. Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupational self-assessment questionnaire as they generate your numerical rating.
    3. Military Spouse Preference:Spousal Permanent Change of Station (PCS) orders or travel orders marriage certificate/license and the Self-Certification form are required to claim Military Spouse Preference.

    The following supporting documents are ONLY required if applicable to your personal qualifications or status.

    1. Transcripts and/or Certifications: All applicants to include current agency employees must submit proof of education if the job announcement requires education to meet the basic qualification requirements or if substituting education to meet the specialized experience requirements. . For additional information on acceptable documents click here https://www.dfas.mil/Careers/howtoapply/transcriptscertifications/ . All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
    2. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
    3. Veterans Preference: If you are claiming veteran’s preference you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran’s preference and may impact your placement on the certificate. For more veterans’ information please click here.

    • You must submit a copy of your DD Form-214 Certificate of Release or Discharge from Active Duty showing the dates of active duty service type of discharge and the character of service. Alternatively If you are a current military member in active duty service and do not have a copy of your DD Form-214 you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank dates of active duty service and what they condition of discharge is thought to be.
    • If claiming 10-point preference and/or are a 30% or more Disabled Veteran you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
    • If you are claiming eligibility based on 10-point derived veterans’ preference (i.e. a spouse widow/widower or parent of a veteran claiming veterans’ preference when the veteran is unable to use it) you must also submit a Standard Form 15 (SF-15) Application for 10-Point Veteran’s Preference and any required documents indicated on the SF-15 to substantiate the claimed preference.
    • Click to review veterans authorities and required documents that verify eligibility for VEOA VRA and/or 30% or more disabled veterans hiring authorities.

    4.
    ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    Click ‘Apply Online’ to create an account or log in to your existing USAJOBS account.1. Follow the prompts to complete the assessment questionnaire and upload required documents.2. Please ensure you click the Submit My Answers button to submit your application.3. Check application status by logging into your USAJOBS account clicking Application Status.

    Agency contact information

    HR Customer Care Center

    Phone

    (317) 212-0454

    Email

    dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil

    Address

    DFAS – FINANCE OPERATIONS – ROME

    325 Brooks Road

    Rome NY 13441

    US

    Next steps

    The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job and to identify the best qualified applicants to be referred to the hiring manager for further consideration. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer we will conduct a suitability/security background investigation.

    All information included in the resume and Occupational Questionnaire is subject to review and verification. HR will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Applicants meeting the minimum requirements will be further evaluated by information provided in the Occupational Questionnaire. If after reviewing your resume and/or supporting documentation a determination is made that you have misrepresented your qualifications and/or experience you may lose consideration for this position and if you’re already an employee you may be subject to disciplinary action up to and including removal from Federal service.

    Application of Veterans Preference: The Category Rating method protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible’s who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

You must provide a complete Application Package which includes:

1. Resume: You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume that the system date stamps as the latest one received. You may submit your resume by: attaching in your USAJOBS account. For assistance in preparing your resume take a look at the DFAS Resume Tools.
2. Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupational self-assessment questionnaire as they generate your numerical rating.
3. Military Spouse Preference:Spousal Permanent Change of Station (PCS) orders or travel orders marriage certificate/license and the Self-Certification form are required to claim Military Spouse Preference.

The following supporting documents are ONLY required if applicable to your personal qualifications or status.

1. Transcripts and/or Certifications: All applicants to include current agency employees must submit proof of education if the job announcement requires education to meet the basic qualification requirements or if substituting education to meet the specialized experience requirements. . For additional information on acceptable documents click here https://www.dfas.mil/Careers/howtoapply/transcriptscertifications/ . All applicants to include current agency employees/contractors must also document your education and/or certifications in your resume. To be creditable education must have been obtained in an accredited college or university recognized by the U.S. Department of Education.
2. Cover Letter: You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or determine eligibility for preference.
3. Veterans Preference: If you are claiming veteran’s preference you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran’s preference and may impact your placement on the certificate. For more veterans’ information please click here.

  • You must submit a copy of your DD Form-214 Certificate of Release or Discharge from Active Duty showing the dates of active duty service type of discharge and the character of service. Alternatively If you are a current military member in active duty service and do not have a copy of your DD Form-214 you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank dates of active duty service and what they condition of discharge is thought to be.
  • If claiming 10-point preference and/or are a 30% or more Disabled Veteran you must submit both a DD Form-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
  • If you are claiming eligibility based on 10-point derived veterans’ preference (i.e. a spouse widow/widower or parent of a veteran claiming veterans’ preference when the veteran is unable to use it) you must also submit a Standard Form 15 (SF-15) Application for 10-Point Veteran’s Preference and any required documents indicated on the SF-15 to substantiate the claimed preference.
  • Click to review veterans authorities and required documents that verify eligibility for VEOA VRA and/or 30% or more disabled veterans hiring authorities.

4.
ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

  • The public

    U.S. Citizens Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens

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