Paypal Work from Home | Customer Service Representative

By | April 13, 2022

Job Responsibilities : Customer Service Representative Venmo (remote)

Salary : $14 per hour

Company : PayPal

Location : Remote US

Educational requirements : High School

Job Description Summary: At Venmo we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. As a Customer Support Specialist you will be helping customers with inquiries regarding their Venmo accounts.

  • Provide world class customer service
  • Field inbound support calls, live chats, and emails from users about our product offerings
  • Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
  • Educate our customers on how to use Venmo to send and receive payments
  • Proactively look for ways to improve internal processes
  • Research customer inquiries using the appropriate technology
  • Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
  • Field inbound support calls, live chats, and emails from users about our product offerings

Requirements:

  • Education: High school diploma or equivalent
  • 2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
  • Some experience working remotely would be advantageous.
  • Team player – we win as a team

In order to work from home, we’ll need you to tick off a few things:

  • Must have a high-speed internet connection with a minimum of 50 Mbps from a reliable internet provider.
  • Equipment should be directly connected to a router/modem for best quality versus a wireless connection.

Click Here : Apply Now