Patient Engagement Supervisor

By | April 14, 2022

Job Responsibilities : Patient Engagement Supervisor

Salary : $16 per hour

Company : Philips

Location : Remote US

Educational requirements : High School

Job Title

Patient Engagement Supervisor

Job Description

Effective Tuesday January 4 2022 all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role you may be eligible to receive additional information about the compensation and benefits for this role which we will provide upon request. You may contact 888-367-7223 option 5 for assistance.

  • Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do it’s who we are. We are 80000 wonderfully unique individuals with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already we know we can do more. That’s why we need you to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role if you share our passion for helping others you’ll be working towards creating a better and fairer future for all.

The Patient Engagement Supervisor is responsible for overseeing and supporting the day-to-day operations of the Patient Engagement team. The Supervisor will provide support to employees and coordinate work activities to achieve the volume expected to meet operational requirements. The individual will support department leadership in scheduling and monitoring daily floor performance; identifying operational improvements; monitoring workflow and assigning tasks goals and objectives.

You are responsible for

  • Supervising designated Patient Engagement employees and assist with the daily activities of the department to ensure the delivery of exceptional service and customer experience

  • Scheduling time keeping performance management coaching mentoring and disciplinary actions of designated Patient Engagement employees

  • Assisting with interviewing hiring and onboarding/offboarding

  • Following/enforcing all company and HIPPA policy and procedures

  • Assisting with inbound and outbound patient calls as needed

You are part of

Ambulatory Monitoring & Diagnostics (AM&D) is part of the Philips Connected Care business cluster. Philips BioTelemetry is part of the AM&D business and provides remote cardiac monitoring services for more than one million patients per year. Philips acquired BioTelemetry in early 2021. The combination of Philips and BioTelemetry results in a global leader in patient care management solutions for the hospital and the home a leading U.S.-based provider of remote cardiac diagnostics and monitoring.

To succeed in this role you’ll need a customer-first attitude and the following

  • High School Diploma or General Educational Development (GED) required

  • 2+ years’ experience in a leadership role in a call center environment

  • Ability to thrive in a high-volume fast paced environment

  • Computer proficiency including Microsoft Office/Excel

  • Bilingual (preferred)

  • 1+ years’ experience in a cardiology clinic (preferred)

  • Comfortable working Monday-Friday 8:00am-5:00pm PST

In return we offer you

The ability to collaborate with learn and grow from colleagues in a highly complex global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally we provide you a dynamic working environment in an innovative business paired with a competitive salary excellent benefits and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced productive and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where when and how to work can vary according to task and team schedules. Flexibility isn’t office or online it means choosing the space that works best for you your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being offer career advancement opportunities and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work focused on innovative customer-first health technology solutions. Help us improve the health and well-being of billions of people every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips read stories from our employee blog find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race color ethnicity religion gender pregnancy/childbirth age national origin sexual orientation gender identity or expression disability or perceived disability genetic information citizenship veteran or military status or a person’s relationship or association with a protected veteran including spouses and other family members marital or domestic partner status or any other category protected by federal state and/or local laws.

As an equal opportunity employer Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact 888-367-7223 option 5 for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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