part time remote jobs toronto

LifeLabs is the largest community diagnostics laboratory in Canada serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers and we know that behind every lab requisition sample being tested or investment in technology is an individual and their family counting on us.

Consistently named one of Canada’s Best Employers by Forbes LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile customer-centred caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers driving forward our vision of empowering a healthier you .

Make a difference – join the LifeLabs team today!

The Homecare Coordinator is responsible for printing and distributing daily calls for Mobile Laboratory Patient Technicians (MLPTs). They demonstrate LifeLabs Vision and Values in all activities. This is a Regular Part Time role with the availability between 6am -10pm Mon- Fri and 6am- 2pm on weekends. This is a hybrid role with opportunity to work from home.

Accountabilities:

Operational:

Print daily calls for MLPTs and distribute according to area/prioritize work order for MLPTs for efficiency

Coordinate and review MLPT routes

Develop and maintain effective communication with clients team members and support staff including practicing effective listening skills

Ensure effective communication using various modes of communication-for example with MLPTs on the road to add on calls to communicate systems failure/halt in work to internal and external clients

Distribute written/verbal communications to MLPTs as required

Ongoing communication with manager regarding difficulties/trends happening in the field

Audit incoming calls answer patient questions answer phone requests direct callers for out-of-town orders

Deal with customer service issues/problem solving

Reschedule patients for missed appointments

Update orders and communicate with Community Care Access Centers (CCACs) daily

Process CCAC billing on monthly basis

Accurate data entry of all service requests

Prepare and process requisitions/reports

Interpret lab requests for clients and professional services

Put together reports in standard order working to a deadline

Handle fax requests

Coordinate student trainers as needed/applicable

Petty cash order supplies arrange for servicing of equipment

Quality Assurance and Regulatory Compliance:

Perform all duties and responsibilities in accordance with relevant LifeLabs Policies and Procedures

Ensure compliance with external Regulatory Agencies and Licensing requirements

Accountability: Technology Receive and register forms records and other documents for data capture Input data into computerized databases spreadsheets or other templates using a keyboard mouse or optical scanner speech recognition software or other data entry tools Import and/or export data between different kinds of software Verify accuracy and completeness of data Identify label and organize electronic storage media Maintain libraries of electronic storage media

Accountability: Customer Service Strive for excellence in everything you do be open-minded and proactive and share genuine care integrity and respect for our customers as well as their family members caregivers homes and personal property. Be proactive in delivering exceptional customer service by providing professional on-time and compassionate services. Use unified language understand customer expectations and build the skills needed to manage difficult service scenarios.

Accountability: Communication

• Manages the liaison between internal and external clients
• Ensures regular communication between management and staff through Face 2 Face and team and individual meeting

Requirements:

High School Diploma or equivalent

Communication skills

Computer skills – Word Excel and internal computer systems

Excellent customer service skills

Effective time management skills

Excellent interpersonal skills

Excellent problem-solving skills

Ability to multitask

Ability to work independently

Understanding of laboratory operation

Geographical knowledge of GTA

At LifeLabs we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted valued and respected.

In accordance with LifeLabs’ Accessibility Policy the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation please contact your recruiter or email careers@lifelabs.com .

LifeLabs is committed to providing a safe environment for our employees customers and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind we currently require all LifeLabs employees contractors students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.