Part-Time Overnight Customer Service Representative

By | July 23, 2022

Job Responsibilities : Part-Time Overnight Customer Service Representative

Salary : $15 per hour

Company : Dropoff

Location : Remote US

Company Overview

Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare retail and industrial partner with us to fulfill customer needs using our technology platform professional drivers and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin TX by the Austin American-Statesman and a proud recipient of Inc 5000’s Fastest-Growing Private Companies in America our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries improving customer experience and streamlining operations.

For more information about how Dropoff is shaping the future of same-day delivery visit https://www.dropoff.com.

About the Opportunity

Searching for your next challenge? We are looking for a Part-time Overnight Customer Service Representative (OCSR PT). We view every customer interaction as an opportunity to demonstrate how much we genuinely care about our customer experience. We’re looking for a strong communicator who has great customer service skills and someone who is technical enough to understand and address both delivery and product issues.

You will play a key role in helping define exceptional standards for the customer experience that distinguishes our company from the competition. In addition to supporting the needs of our customer base you will also lead the order-to-delivery process for new prospects while acting as a liaison between them and our operations team to ensure the delivery of time-sensitive shipments.

As a OCSR you are responsible for establishing and maintaining strong professional relationships internally and externally. Your proactive approach and sense of urgency will have the potential to build long-term business growth and profitability.

This position is 100% remote.

Responsibilities

  • Work an overnight schedule from 9PM CST – 6AM CST on Friday/Saturday or Saturday/Sunday evening

  • Answer incoming phone calls; place outgoing calls and follow-up on customer questions

  • Handle incoming requests for new customers looking to place an immediate order

  • Monitor Intercom chat tool to interact with prospects and clients

  • Work with ticketing and chat systems

  • Work closely with sales to determine new business opportunities

  • Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client

Skills & Experience

  • College degree preferred

  • 1-3 years of customer service experience

  • Excellent written and oral communication skills

  • Self-motivated positive attitude ability to multitask

  • Quick learner and can intuitively provide an amazing customer experience to a variety of personalities

  • Proficient with computers

  • Proficient in utilizing Microsoft Word Excel and Google Docs

  • Previous experience with customer service

  • Sense of humor and a strong desire to be part of a fast-growing company

Dropoff Benefits

  • Culture (We are an inclusive team who celebrates our unique talents)

  • Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
  • Eligibility to participate in 401(k) plan

Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Click Here : Apply Now