Part-Time Customer Care Associate – 100% Remote – Open to All BBG Locations

By | September 9, 2022

Job Responsibilities : Part-Time Customer Care Associate – 100% Remote – Open to All BBG Locations

Salary : $18.20 per hour

Company : Breakthru Beverage Group

Location : Remote US

Educational requirements : High School

Overview:

The Customer Care Associate is responsible for providing world class service in a leading-edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.

100% Remote Eligible for BBG Locations Only

The hours for this position are 11:30 am EST and 5:00 pm EST Monday – Friday

Responsibilities:

  • Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
  • Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
  • Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
  • Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.
  • Identify and evaluate opportunities to increase customer retention maintain customer confidence and protect operations by keeping information confidential and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals etc.
  • Other duties as assigned by the jobholder’s supervisor may also be required.

Qualifications:

  • High school diploma or equivalent required
  • Basic PC skills using MS Office and other various computer programs
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
  • Ability to multi-task work independently and/or within a team pay attention to detail and meet deadlines
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced high-volume team environment
Preferred Qualifications:
  • Bachelor’s degree in related field and/or equivalent training and work experience
  • 1-2 years previous experience in a customer service role
  • Experience in consumer products or distribution industry
Physical Requirements:
  • While performing the duties of this job the employee is regularly required to stand sit; talk hear and use hands and fingers to operate a computer and telephone
Competencies:
  • Accountable for meeting own targets work is reviewed periodically.
  • Problems encountered will be defined repetitive and routine with a solution readily available.
This job description is only a summary of the typical functions of this position not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of individual jobholders may vary from the above description.

EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status genetic information and other legally protected characteristics. The EEO is the Law poster is available
Here if you need a reasonable accommodation because of a disability for any part of the employment process please call
(708) 298-3536 and let us know the nature of your request and your contact information. Category: Operations- Other

Click Here : Apply Now