Job Responsibilities : Customer Support Specialist – Night Shift
Salary : $13 per hour
Company : SWORD Health
Location : Remote
Responsibilities
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- Have a positive empathetic and professional attitude toward our customers at all times;
- Respond promptly to customer inquiries;
- Knowing our product so you can provide support in all its components;
- Manage customers requests from beginning to end;
- Process orders forms and requests;
- Communicate and coordinate with the customer support team and other teams as necessary;
- Identify and assess customers’ needs to achieve satisfaction and provide professional customer support.
Skills and Experience:
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- Proven working experience in providing customer support;
- Knowledgeable and experienced in service desk solutions;
- Able to work under pressure in a fast-paced environment;
- Able to work across all levels within an organization with a collaborative approach;
- Proficiency in English.
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