OverNight Remote Jobs for Customer Support Specialist Apply Now 2021

By | April 13, 2022

Job Responsibilities : Customer Support Specialist – Bet

Salary : $!3 per hour

Company : Stats Perform

Location : Remote US

 Role 

  • Quick diagnosis and resolve for time sensitive tickets
  • Be an escalation point and support expert for our front-line support teams
  • Identify ticket patterns and common customer issues that can be resolved by filling knowledge gaps and analyst upskilling
  • Escalating issues of note immediately and through the right channels.
  • Displaying a professional attitude and enthusiasm.
  • Adding to and improving the knowledge base for customer support
  • Liaising with other areas of the business to discuss your findings and reports.
  • Ability to engage product stakeholders to ensure Customer Support are best in class.

DO YOU HAVE THESE ESSENTIALS

  • Passion for dealing with customer queries and problem solving.
  • Positive and enthusiastic attitude around resolutions and improvements.
  • Sound knowledge of Microsoft office applications [especially Outlook and Excel].
  • Sound knowledge of variety of sporting events.
  • Ability to prioritize and multiple tasks.
  • Strong Stats Perform product knowledge
  • Familiarity with our clients and how they use our products
  • Confident in handling email enquiries.
  • Strong attention to detail in a fast-paced environment.
  • Second level education or higher
  • Comfortable with numbers and mathematics.

Click Here : Apply Now