Job Responsibilities : Customer Support Specialist – Bet
Salary : $!3 per hour
Company : Stats Perform
Location : Remote US
- Quick diagnosis and resolve for time sensitive tickets
- Be an escalation point and support expert for our front-line support teams
- Identify ticket patterns and common customer issues that can be resolved by filling knowledge gaps and analyst upskilling
- Escalating issues of note immediately and through the right channels.
- Displaying a professional attitude and enthusiasm.
- Adding to and improving the knowledge base for customer support
- Liaising with other areas of the business to discuss your findings and reports.
- Ability to engage product stakeholders to ensure Customer Support are best in class.
DO YOU HAVE THESE ESSENTIALS
- Passion for dealing with customer queries and problem solving.
- Positive and enthusiastic attitude around resolutions and improvements.
- Sound knowledge of Microsoft office applications [especially Outlook and Excel].
- Sound knowledge of variety of sporting events.
- Ability to prioritize and multiple tasks.
- Strong Stats Perform product knowledge
- Familiarity with our clients and how they use our products
- Confident in handling email enquiries.
- Strong attention to detail in a fast-paced environment.
- Second level education or higher
- Comfortable with numbers and mathematics.