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By | August 10, 2022

Job Responsibilities : Public Records Specialist

Salary : $51200 per year

Company : Sterling Check

Location : Remote US

Educational requirements : High School

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Job Title: Public Records Specialist
Department: Fulfillment/Operations
Position Type: Full-Time
Location: Work from Anywhere in the US
About The Role:
As the Public Records Specialist you will be responsible for processing client criminal services conducting research and reviewing court documentation with a sense of urgency and the understanding of meeting firm deadlines while focusing on the accuracy of the information being provided.
This Is What You���ll Do:
  • Work on various database platforms
  • Processing client’s applicant criminal product requests within strict deadlines
  • Conducting online validation searches using court state and government sites
  • Reading reviewing and understanding court dockets researcher documents and statutes
  • Ordering of court documentation from needed resources
  • Contacting clerks courts district attorneys jails probation and/all county offices by phone and/or email as needed for additional/needed applicant or case detail information
  • Placing outbound call and receiving inbound calls to needed source entities’
  • Applying federal/state/client restrictions to client reporting details and orders
  • Adjudicating criminal/civil records according to client guidelines
  • Matching criminal records to self disclosed applicant records
  • Confirming applicant personal identification information in compliance to outlined compliance approved protocol
  • Quality Control of all internal work processed referencing compliance approved standard operating procedures
  • Prepare written reports summarizing research results which are free of grammatical errors
  • Applicant client or client facing solicitation of needed forms consents releases and other such documentation needed for processing of needed client ordered products
This Is the Job For You If You Have:
Proven track record of success consisting of:
  • Ability to understand legal terminology
  • Intermediate knowledge of Microsoft Office Suite and Internet
  • Ability to work independently and on a team
  • Critical analysis and decision making ability
  • Strong attention to detail is a must
  • Strong research skills
  • Excellent communication skills
  • Ability to work in a production environment
  • Equal balance of speed and accuracy
  • Strong typing skills
  • Excellent written and oral communication skills
  • In depth Investigation / Re-investigation process
  • Team player/Positive Attitude
  • Ability to get along with all types of personalities
  • Willingness to pitch in and help wherever the need is
  • Ability to multi-task
  • Salesforce knowledge preferred
  • Phone skills
This Is What We’re Looking For:
  • 0-2 years’ of relevant work experience
  • Call center experience or relevant work environment preferred
  • High School Diploma or equivalent
  • Background in criminal records/criminal justice experience a plus
  • At least two years related office experience and/or training; or equivalent combination of education and experience a plus
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Equal Employment Opportunities at Sterling

Sterling is an equal opportunity employer and prohibits discrimination based on race color religion creed national origin or ancestry ethnicity sex (including pregnancy childbirth or related conditions) gender identity and expression age disability citizenship sexual orientation military service genetic information and any other characteristic protected by law. In addition Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race color religion creed national origin or ancestry ethnicity sex (including pregnancy childbirth or related conditions) gender identity and expression age marital status disability citizenship sexual orientation military service and genetic information; and to base all employment decisions only on valid job requirements.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.

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