Job Responsibilities : Remote Client Services Coordinator
Salary : 19 per Hour
Company : Gallagher
Location : Remote US
Educational requirements : High School
Gallagher is a global leader in insurance risk management and consulting services. We help businesses grow communities thrive and people prosper. We live a culture defined by The Gallagher Way our set of shared values and guiding tenets. A culture driven by our people over 30000 strong serving our clients with customized solutions that will protect them and fuel their futures.
Customer Service Representative provides customer service to a variety of customers over the telephone.
- Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
- Receives and responds to customer service inquiries both written and verbal.
- Follows-up on customer issues researches problems and processes documents necessary to ensure a successful resolution.
- Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
- High school diploma
- Minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- Working knowledge of MS systems i.e. MS Excel MS PowerPoint Outlook and MS Word
- Good verbal communication skills
- Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
- Interested candidates must submit an application and resume/CV online to be considered
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities Gallagher hires U.S. citizens permanent residents asylees refugees and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F J H or L visas) such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which require among other things post-employment obligations relating to non-solicitation confidentiality and non-disclosure