Job Responsibilities : Call Center Representative
Salary : $19 an hour
Company : Level 5 Capital Partners
Location : Remote
What You’ll Do:
- Frequently conduct outbound omnichannel outreach to warm leads to book appointments and offer membership packages.
- Provide inbound customer support via phone text email and chat to help book appointments complete enrollments for memberships and answer customer service inquiries.
- Work directly with the in-store team when applicable to ensure a seamless customer experience.
- Provide concise quality customer service in a professional and courteous manner taking ownership of each interaction to see it to a successful conclusion
- Utilize various CRM systems to manage appointments and client interactions
- Maintains customer records by updating account information and documenting interactions in detail.
- Participate in weekly one-on-one coaching and strategy sessions to improve internal processes.
- Provide support to team members via chatroom when available.
- Contributes to the team effort to drive results for each brand and provide support to team members via chatroom when available.
- Work a flexible schedule subject to change including weekends nights and certain holidays.
- Possible travel to visit franchise locations for brand-specific training.
- Strong technical acuity to confidently perform basic troubleshooting independently and to learn how to navigate new software.
- Detail oriented with the ability to multitask and be agile in a fast-paced environment.
- Strong team player that is open to feedback
- Excellent verbal and written communication skills: able to present complex ideas in an accessible and engaging way.
- Excellent problem-solving skills.
- A consistent internet connection (20mbps download 6mbps upload)
- Availability to work a minimum of one weekend day per week
- Must reside in South Carolina Georgia or Texas