Job Responsibilities : SmartHome Security – Bilingual Billing Agent- Full-time/Full Benefits/Remote- Multiple Locations
Salary : $19 an hour
Company : TELUS
Location : Remote CA
Educational requirements : High School
Do YOU share OUR real passion for:
- Advocating for our customers’ needs and creating a personalized experience
- Genuinely displaying humanity in every customer interaction
- Being an exceptional communicator listen honest and clear
- Getting things done by using each other’s unrivaled talents
- Actively adapting to meet the changing needs of our customers
Position Overview:
The Bilingual Customer Service Representative – Billing is responsible for all residential inbound phone calls consisting of account updates and history inquires while focusing on first contact resolution and customer retention.
This a full-time work from home position with full benefits starting from Day 1 of employment. You will be compensated at $19.00/hour.
Hours of Operation:
Monday- Friday – 9:00am – 10:00pm EST 10:00am – 11:00pm AST
Saturday & Sunday – 9:00am – 7:00pm EST 10:00am – 8:00pm AST
Responsibilities:
- Handle incoming and outgoing calls from customers
- Support customer billing inquiries as it relates to their invoices services pay cycles payment types researching disputes resolving issues and accounts receivables
- Navigating through various systems and tools
- Identify resolve and clarify any billing related issues and provide clear explanations to customers
- Process customer payments and manage customer billing data as required
- Identify and notify customers of overdue amounts on their accounts
- Ensure data entry related to customer requests and internal data and governance guidelines
- Educate and guide the customer through our web tool and educate them on self-serve options
- Remember and apply various standard operating procedures
- Other duties as assigned
Required Skills & Abilities:
- High School Diploma
- 1-2 years of relevant experience
- Bilingual (French/English)
- Ability to work within a team
- Advanced written and verbal communication skills (French/English)
- Analytical skills and problem solving
- Customer service oriented
- Ability to work in a fast paced and structured environment
- Ability to multitask
- Must have key boarding and software knowledge
Click Here : Apply Now