Online Data Entry Remote Jobs Work at Home 2022

By | July 5, 2022

Job Responsibilities : SmartHome Security – Bilingual Billing Agent- Full-time/Full Benefits/Remote- Multiple Locations

Salary : $19 an hour

Company : TELUS

Location : Remote CA

Educational requirements : High School

Location: Moncton New Brunswick CA Yellowknife Northwest Territories CA Winnipeg MB CA Sudbury ON CA Gatineau Quebec CA Trois-Rivieres Quebec CA Joliette Quebec CA Windsor ON CA Halifax Nova Scotia CA Fredericton New Brunswick CA St Laurent Quebec CA Maple Ridge British Columbia CA Osoyoos British Columbia CA Saint John New Brunswick CA
Req ID: 25597
Jobs by Category: Contact Centre
Job Function: Customer Care
Status: Full Time
Schedule: Regular

Do YOU share OUR real passion for:

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator listen honest and clear
  • Getting things done by using each other’s unrivaled talents
  • Actively adapting to meet the changing needs of our customers

Position Overview:

The Bilingual Customer Service Representative – Billing is responsible for all residential inbound phone calls consisting of account updates and history inquires while focusing on first contact resolution and customer retention.

This a full-time work from home position with full benefits starting from Day 1 of employment. You will be compensated at $19.00/hour.

Hours of Operation:

Monday- Friday – 9:00am – 10:00pm EST 10:00am – 11:00pm AST

Saturday & Sunday – 9:00am – 7:00pm EST 10:00am – 8:00pm AST

Responsibilities:

  • Handle incoming and outgoing calls from customers
  • Support customer billing inquiries as it relates to their invoices services pay cycles payment types researching disputes resolving issues and accounts receivables
  • Navigating through various systems and tools
  • Identify resolve and clarify any billing related issues and provide clear explanations to customers
  • Process customer payments and manage customer billing data as required
  • Identify and notify customers of overdue amounts on their accounts
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Other duties as assigned

Required Skills & Abilities:

  • High School Diploma
  • 1-2 years of relevant experience
  • Bilingual (French/English)
  • Ability to work within a team
  • Advanced written and verbal communication skills (French/English)
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment
  • Ability to multitask
  • Must have key boarding and software knowledge

Click Here : Apply Now