Responsibilities: Customer Service
Salary : $15.00 – $17.50 an hour
Educational requirements: High School Diploma
Navient has immediate openings for temporary, work-from-home Case Worker / Customer Service, to support our growing customer base working from your home office. We seek reliable and solutions-oriented individuals to join our team. Must be a resident of the state of Colorado.
- High School Diploma or G.E.D.
- Must be a resident of the state of Colorado
- Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
- High speed internet access (Minimum 10MB upload speed, 10MB download speed)
- You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
- Prior experience in a high-volume call center preferred
- Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
- Ability to perform mathematical operations such as calculating percentages and working with large numbers
- Ability to use analytical skills to interpret and evaluate information
- Ability to read, write, and speak English (Bilingual preferred)
- Ability to thrive in a fast-paced work environment