Online Chat Jobs

By | September 24, 2022

Job Responsibilities : Customer Service Representative (temporary)

Salary : $14 per hour

Company : Under Armour

Location : Remote US

Position Summary

The Customer Service Representative works within the Ecommerce Call Center connecting with UA customers across several channels of communication: telephone chat and email. This position is the voice of UA.com delivering world class customer service to our Ecommerce consumer base. The position is part-time working a minimum of 30 hours per week with the possibility of longer hours pending individual performance and business need.

Essential Duties & Responsibilities

  • Connect with the Ecommerce Under Armour customer across several channels of communication: phone chat email and social media.
  • Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service.
  • Add value for customers by building relationships and trust through customer interactions.
  • Maintain an in-depth and up to date knowledge of products and sales techniques become a product expert.
  • Identify and communicate trends and improvements which could help drive our business.
  • Assist with a variety of inquiries related to customer orders product information and company policies.
  • Process all global direct customer exchanges and work with Customer Service team to ensure timely processing.
  • Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns exchanges gift card and carrier claim requests.
  • Refine sales skills through on-going participation in sales meetings training.
  • Promote teamwork by assisting and sharing information with other CSRs
  • Contribute impactful sales service and knowledge that will propel Under Armour towards exceeding team goals and sales plans.
  • Meet and exceed all performance objectives and metrics set in scorecards
  • Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Qualifications (Knowledge Skills & Abilities)

To perform the job successfully an individual should demonstrate the following competencies:

  • Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Education And / Or Experience

  • Bachelor’s degree or 2 years equivalent customer service experience
  • Familiarity with basic IT systems and functions
  • Bilingual Spanish or French a plus
  • External Posting

Other Requirements

  • To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent oral and written communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Proven Customer Service skills
  • Ability to work a flexible schedule which could include days evenings and weekends.

Relocation

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