Call Center Job in Cape Town | NRG 43/21 Call Centre Agent

By | April 13, 2022

Job Responsibilites : NRG 43/21 Call Centre Agent

Salary : R192 649 a year

Company : City of Cape Town

Location : Cape Town, Western Cape ZA

Requirements

  • Senior Certificate (Matric/Grade 12)
  • Computer Literacy
  • Customer orientation
  • Minimum of 3 years Call Centre/dispatch

experience

  • Fluent in at least two of the official Languages

of the Western Cape, of which Afrikaans is

highly advantageous

Key Performance Areas

  • Receive Incoming Communications and Dispatch to The

Relevant Destination with Assistance and Consultation from

Senior Technical Control and Dispatch Agent

  • Receiving complaints, faults and queries via Telephone and

Fax

  • The Processing of Incoming Calls, For Complaints Regarding

Credit Meters and Energy Dispensers

  • Escalate unresolved cases to the Senior Technical Control &

Dispatch Agent on duty

  • Act as an interface between Vending Systems and

Consumers

  • Assisting customers with technical issues regarding

prepayment meters, including key changes and cases

where meters reject prepaid tokens

  • Performs general administrative functions in the TOC
  • Maintaining and updating Personal Operations manuals.

How to Apply

External candidates: APPLY ON LINE VIA

www.capetown.gov.za/careers

Internal staff: APPLY ON LINE VIA SAP PORTAL

Certified copies of qualifications must be available on request.

Click Here : Apply Now