Job Responsibilities : Seasonal Nordstrom Customer Care Specialist – Work from Home – North Carolina
Salary : $17 per hour
Company : Nordstrom
Location : Remote
Responsibilities
- Act as a brand ambassador for Nordstrom providing world-class service to all customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide customers with critical service and product information ensuring customer satisfaction
- Process orders and enter data into order entry system
- Track customer packages
- Other duties as assigned
Skills
- Ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home guidelines and expectations
- Excellent communication skills
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule including nights weekends and holidays with required overtime as business needs; flexibility required during peak times
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