Job Responsibilities : Capacity Planning Analyst
Salary : $17 per hour
Company : Navy Federal Credit Union
Location : Temporarily remote .
Responsibilities
- Analyze information requirements data work quality work methods processes service specific practices standards and metrics/statistics
- Interpret results of analysis; present recommendations including alternatives and implications
- Collaborate with other business units to analyze and improve processing procedures and resolve problems
- Analyze changes in policies procedures and products; determine the impact on the group functions
- Identify and analyze opportunities for new and/or improved processes data or technology; provide clear picture of possible outcomes
- Ensure clear concise and effective communication of material
- Work with peers business units and/or project teams and vendors to ensure business needs are fully communicated documented and satisfied
- Monitor and analyze key performance indicators and establish processes and methodologies for preventative
- Compile review and prepare data to be used by analysts and management in the analysis of operations services and products
- Conduct benchmarking trend analysis and other input to drive continuous improvement and elevate service performance
- Analyze information to produce analytically-driven inferences and hypotheses to generate actionable recommendations
- Solve business problems by defining the problem interviewing stakeholders identifying and evaluating alternatives and presenting findings
- Provide input into best practices for the respective area
- Ensure compliance with Navy Federal Credit Union ISD standards and best practices
- Performs other related duties as assigned
Qualifications
- Effective relationship building negotiation and facilitation skills
- Experience in leading guiding & mentoring others
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Expert verbal and written communication skills
- Knowledge of Navy Federal’s services products and functions
- Experience working in an IT environment
- Knowledge of Navy Federal business processes and applications
- Bachelor’s Degree in Business Computer Science or other related field or the equivalent combination of education training or experience
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