Motorola Solutions Jobs | Customer Support Manager Vacancy for Freshers Apply Now 2022

By | April 13, 2022

Job Responsibilities : Associate Customer Support Manager

Salary : $18 per hour

Company : Motorola Solutions

Location : Remote

Duties and Responsibilities:

  • Supports the Federal Customer Support Manager (CSM) in activities that contribute to achieving overall division/department goals.
  • Provides direct support to the Federal CSMs to ensure timely execution and compliance with contract commitments.
  • Coordinates, reviews, and prioritizes all project/contract efforts with the CSM.
  • Plays a key role in ensuring our customers are delighted with the services being delivered.
  • Assists the Federal CSM with providing needed support for RFI and RFP responses (e.g. quotes from vendors/service shops, gather needed details as requested from field teams, etc.).
  • Tracks all post award contract Service deliverables in a central repository.
  • Schedules all contractual commitments such as Preventative Maintenance Inspections (PMI), etc. engaging the Centralized Managed Service Operations (CMSO) and/or field resources.
  • Processes all work tickets between vendors and customers to ensure timely accounts payable and receivables.
  • Gathers all needed inputs from customer and field teams for Customer Support Plan (CSP) and Install Base (IB); including periodic updates as required.
  • Performs contract loading responsibilities for customer entitlement of purchased service products.
  • Orders parts through internal channels, credit card, or through PO system as needed.
  • Attends weekly forecast and team meetings.
  • Performs (where required) and/or ensures that monthly/quarterly reporting is executed and delivered to customer on time.
  • Creates internal and customer facing documentation related to contract services and best practices.
  • Monitors Installation Agreements (IA) forecast dates by working directly with the service shop and advising revenue tracking personnel.
  • Escalates any issue(s) that may require management review/influence including any customer satisfaction items.
  • Works with end customer designated points of contact to collect any needed support data for contract support.
  • Has a general business acumen to include a functional understanding of P&L statements, Risk, Cost/Margin/Revenue principles

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