Job Responsibilities : Leave of Absence Specialist
Salary : $18 per hour
Company : Meta
Location : Remote
Responsibilities:
- Provide day-to-day operational support on US and Canada Time Away processes policies and procedures
- Represent Time Away Operations as a subject matter expert on all leave and time off programs including but not limited to FMLA ADA State Leaves Short Term Disability Long Term Disability Maternity Leave Parental Leave PTO and Sick Time Off
- Provide end-to-end case management and consultative support to employees and managers with Absence Management Workers’ Compensation and Employee Experience inquiries while ensuring a strong culture of connection and empathy
- Partners with key stakeholders (Legal HR Accommodations) on sensitive and complicated LOA matters while adhering to strict privacy and confidentiality requirements
- Facilitate and drive meetings with employees and internal/external stakeholders for issue resolution and follow-up
- Manage and escalate complex Time Away cases appropriately for guidance by using sound judgment including but not limited to system processing issues leave pay discrepancies employee feedback and vendor escalations
- Ensures LOA vendors are managing leave of absence programs compliant with federal state and company leave policies and procedures and manage issues towards resolution
- Experience building relationships and influencing others while working cross-functionally
- Provide detailed information or ad-hoc reports as requested by HR and/or Legal
- Maintain data in case tracking and HRIS systems with speed and accuracy
- Assist with processing a high volume of repetitive and transactional tasks as needed
Minimum Qualifications:
- Communication skills and experience handling sensitive matters with tact and diplomacy
- Experience interacting with all levels of a professional organization
- Attention to detail and accuracy and experience maintaining confidentiality
- Experience exercising independent judgment and discretion while utilizing company policies and practices to determine the appropriate action
- Experience working with a case management system
- Analytical and problem-solving experience
- Experience using data to drive recommendations
- Process improvement experience
- Experience working independently with minimum supervision
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