Job Responsibilities : Specialist, Contractual Operations
Salary : $16 per hour
Company : Meta
Location : Remote U
Responsibilities
- Develop a deep expertise in legal aspects of Meta’s rights management products licensing and music licensing agreements to effectively advocate for product improvements support escalations partner needs and user experiences
- Develop strategy to support contractual obligations prioritizing efficiency and global scalability
- Support contractual obligations through a review of escalated issues iterating to make improvements in process and operational effectiveness
- Support Meta’s media and licensing partners collaborating with Partnerships Legal Product and Operations teams to understand and resolve product questions and legal concerns
- Become an expert in core operational risk infrastructure tools systems and data
- Execute both quantitative and qualitative analysis of data and trends to proactively deliver insights define goals and drive improvements
- Effectively plan and execute team-wide projects to further our mission and improve user experience while liaising with cross-functional partners in Legal Operations Product Engineering and Partnerships to move these initiatives forward
- Define clear business problems and prioritize solutions using data-driven analytics developing success metrics to measure project performance and alignment with team mission and goals
- 2+ years of work experience in operations and/or end-to-end project management product business strategy and/or operations
- 1+ years of experience in customer support or support operations
- Experience in the field of intellectual property music/video licensing or digital rights management
- Demonstrated track record of disciplined execution acting independently across competing priorities and exercising judgment
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