Job Responsibilities : Customer Service Rep WellSpan Medical Equipment – Remote
Salary : $14 per hour
Company : WellSpan Health
Location : Remote
Educational requirements : High School
Duties and Responsibilities
- Greets and waits on customers via phone and in person.
- Distributes all incoming faxes to appropriate staff /location.
- Answers the telephone and receives patient orders from different referral sources documenting all necessary information.
- Handles customer inquiries and complaints. Follows through to completion. In the event that this is not possible the customer will be referred to the appropriate employee or manager who can assist.
- Is responsible for having product knowledge of current inventory as well as other products currently available in the marketplace.
- Communicates and interacts with insurance companies on case to case basis
- Minimum Experience:
- Previous experience in customer service
- Min Field of ExpertiseDurable medical equipment (DME) experience preferred
- Req Courses/TrainingCompletes annual mandatory WellSpan LMS training. Completes competency training as required. Attends product in-services and training sessions.