Material Manager Jobs | Manager Jobs Vacancy for Claims Central Services Online Applied 2022

By | April 13, 2022

Job Responsibilities : Manager, Claims Central Services – Material Damage (Virtual – SOC)

Salary : $17 per hour

Company : Nationwide

Location : Remote

Educational requirements : Graduate

Key Responsibilities:

  • Supports claims performance improvement by participating in special claims initiatives.
  • Supports cross-functional and cross-claims coordination and participates in local claims teams to improve coordination.
  • Coordinates resources with other functions such as Quality Assurance Special Investigations Unit Recovery Claims Legal Medical review service center/call center and support staff.
  • Oversees support resources/vendors as applicable.
  • May conduct quality assurance file reviews and implements team recommendations.
  • Monitors/manages unit performance objectives.
  • Delivers an outstanding customer service experience to all internal external current and prospective Nationwide customers.
  • Resolves customer complaints according to standard methodologies. Monitors customer satisfaction to drive action plans for improvement.
  • Identifies develops and retains high potential associates who have the aptitude for or are ready to fill critical roles in the organization.
  • Leads associates including performance salary planning and administration training and development workflow planning hiring and placement and disciplinary actions.

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