Mammoth Tech Jobs | Help Desk Technician Jobs Apply Now 2022

By | April 13, 2022

Job Responsibilities : Help Desk Technician

Salary : $16 per hour

Company : Mammoth Tech

Location : Remote

Educational requirements : High School


  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Other duties as assigned.


  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to non-technical staff members.
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Proficiency with Windows Operating system and Thin Client environments
  • Excellent oral communication skills
  • Detail-oriented to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Extremely motivated self-starter
  • Strong desire to learn

Click Here : Apply Now