Mammoth Tech Jobs for Desk Technician Online Apply 2022 Limited Vacancy

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Other duties as assigned.

Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to non-technical staff members.
• Flexibility to work a variety of shifts with minimal notice
• Available to work regular overtime
• Proficiency with Windows Operating system and Thin Client environments
• Excellent oral communication skills
• Detail-oriented to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues
• Extremely motivated self-starter
• Strong desire to learn
• Ability to work as a Team member

Qualification

• High School diploma or equivalent
• 2+ years of experience working in a help desk environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• This position will be located in one of our offices and can be remote until the office reopens
• This position will be required to work 5PM – 1 AM EST and possibly a rotating on call schedule.