Live Chat Agent Jobs Remote | Customer Support Representative 2022 Apply Now

By | April 13, 2022

Job Responsibilities : User Support Representative

Salary : $15 per hour


Location : Remote


    • Field inbound user chats and emails resolving requests with expediency
    • Ensure every user experience is top notch in quality adhering to Assurance’s SLA’s (Service level agreement) and KPI’s (Key performance indicators)
    • Maintain expert level knowledge of Assurance platform with the ability to assist users through majority of questions
    • Maintain ownership of each issue and be resourceful in coming up with solutions
    • Ensure the Assurance user and their internal rep are kept notified of any updates
    • Identify and track user issues and complaints to ensure transparency and improve the customer experience


    • Ability to remain professional and courteous with Assurance users at all times
    • Excellent organizational skills
    • Excellent attention to detail within a fast-paced and entrepreneurial environment
    • Flexibility and willingness to learn and work on different tasks as needed
    • Ability to take initiative and manage multiple tasks and projects at a time
    • Prior experience with Zendesk and Intercom support platforms preferred
    • Must be available to work occasional nights holidays and weekends
    • Experience in the Insurance industry and/or working with on-demand networks preferred

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