Job Responsibilities : User Support Representative
Salary : $15 per hour
Company : ASSURANCE
Location : Remote
Responsibilities
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- Field inbound user chats and emails resolving requests with expediency
- Ensure every user experience is top notch in quality adhering to Assurance’s SLA’s (Service level agreement) and KPI’s (Key performance indicators)
- Maintain expert level knowledge of Assurance platform with the ability to assist users through majority of questions
- Maintain ownership of each issue and be resourceful in coming up with solutions
- Ensure the Assurance user and their internal rep are kept notified of any updates
- Identify and track user issues and complaints to ensure transparency and improve the customer experience
Qualifications
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- Ability to remain professional and courteous with Assurance users at all times
- Excellent organizational skills
- Excellent attention to detail within a fast-paced and entrepreneurial environment
- Flexibility and willingness to learn and work on different tasks as needed
- Ability to take initiative and manage multiple tasks and projects at a time
- Prior experience with Zendesk and Intercom support platforms preferred
- Must be available to work occasional nights holidays and weekends
- Experience in the Insurance industry and/or working with on-demand networks preferred
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