Live Chat Agent Jobs Online | Work from Home Customer Services Jobs 2022

By | April 13, 2022

Job Responsibilities : Customer Experience Agent

Salary : $18 an hour

Company : AvantStay

Location : Remote


  • Respond to guest messages promptly and personally with the goal of establishing an open welcoming relationship.
  • Interact with guests via phone email and chat.
  • Support field operation teams in maintaining a consistent guest experience.
  • Keep relevant systems updated with customer information and property details.
  • Provide knowledgeable and accurate information regarding AvantStay properties and policies.
  • Understand who our guests are and what brought them to AvantStay.
  • Attend weekly meetings and provide succinct organized updates.
  • Build and maintain positive relationships with field operators and local vendors.
  • Provide the highest level of customer support and concierge services to all current and future guests.


  • Customer service and/or concierge experience required.
  • Background in real estate and/or short-term rentals preferred.
  • Positive enthusiastic and passionate about the home sharing economy.
  • Ability to understand and convey both business issues and technical concepts.
  • Reliable with a strong understanding of team dynamics.
  • Capable of quickly learning new software systems.
  • Strong communication skills and close attention to detail.
  • Demonstrate a high-level of understanding regarding short-term rental and hospitality industries.
  • Keep up with industry trends and local regulatory environments.

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