Live Chat Agent Jobs Customer Support Representative Online Apply 2022

By | April 13, 2022

Job Responsibilities : Customer Support Representative (Remote)

Salary : $15 – $17 an hour

Company : FMG Suite

Location : Remote

Educational requirements : High School


  • Assist customers who have questions about Agency Revolution an FMG Suite Company marketing platform products.
  • Provide accurate and timely customer service by phone chat and email.
  • Handle complex and high-level escalated inquiries from customers.
  • Work with Agency Revolution’s Customer Service tools (Salesforce Fuse Marketing Platform JIRA Google Docs Goto Meeting etc.) to resolve customer issues and set up customer appointments.
  • Record detailed notes about interactions with customers.
  • Report bugs and other issues on platforms to developers.
  • Prepare and update customer activity reports as needed.
  • Communicate and coordinate with internal departments.
  • Provide feedback to management on customer experience and customer likes/dislikes about Agency Revolution’s products.
  • Exercise patience and understanding when a client is frustrated.
  • Efficiently solve tickets with quality information and service.
  • Work with our development team to complete custom coding requests from clients.
  • All other duties as assigned


  • A great communicator written and verbal.
  • A proactive problem solver.
  • Someone willing to look for the answer as well as ask questions.
  • Ability to work well individually and in a team environment.
  • Offers exceptional customer service with every interaction actively seeking opportunities to give positive memorable service.
  • Listens carefully and thoughtfully and works collaboratively to help anyone in need.
  • Exhibits a caring positive and cheerful attitude; is adaptable positive and supportive even during stressful situations.
  • Self-directed learner.

Required Education and Experience:

  • High School Diploma
  • Proficiency and fluency in speaking understanding reading and writing English.
  • Must be able to type 50+ words per minute
  • Research the website

Click Here : Apply Now