Job Responsibilities : Customer Support Representative (Remote)
Salary : $15 – $17 an hour
Company : FMG Suite
Location : Remote
Educational requirements : High School
- Assist customers who have questions about Agency Revolution an FMG Suite Company marketing platform products.
- Provide accurate and timely customer service by phone chat and email.
- Handle complex and high-level escalated inquiries from customers.
- Work with Agency Revolution’s Customer Service tools (Salesforce Fuse Marketing Platform JIRA Google Docs Goto Meeting etc.) to resolve customer issues and set up customer appointments.
- Record detailed notes about interactions with customers.
- Report bugs and other issues on platforms to developers.
- Prepare and update customer activity reports as needed.
- Communicate and coordinate with internal departments.
- Provide feedback to management on customer experience and customer likes/dislikes about Agency Revolution’s products.
- Exercise patience and understanding when a client is frustrated.
- Efficiently solve tickets with quality information and service.
- Work with our development team to complete custom coding requests from clients.
- All other duties as assigned
- A great communicator written and verbal.
- A proactive problem solver.
- Someone willing to look for the answer as well as ask questions.
- Ability to work well individually and in a team environment.
- Offers exceptional customer service with every interaction actively seeking opportunities to give positive memorable service.
- Listens carefully and thoughtfully and works collaboratively to help anyone in need.
- Exhibits a caring positive and cheerful attitude; is adaptable positive and supportive even during stressful situations.
- Self-directed learner.
Required Education and Experience:
- High School Diploma
- Proficiency and fluency in speaking understanding reading and writing English.
- Must be able to type 50+ words per minute
- Research the agencyrevolution.com website
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