Live Chat Agent Jobs | Customer Service Representative Jobs Online Applied 2022

Key Job Activities:

• This position handles routine customer care interactions and telephone answering service calls and is adept at providing good telephone etiquette listening skills and empathy. Communication vehicles may include telephone e-mail chat video or other method.
• Actively participate in Customer Experience Agent training as a new hire and ongoing for new clients.
• Handles basic customer care/answering service/donor calls based on training guidelines and responds according to specific guidelines within a prepared script or template. Communication vehicles may include telephone e-mail chat video or other method.
• May handle multiple client interactions be cross trained on different clients or in some instances be as-signed a dedicated client.
• Contact Center accounts include data collection order processing appointment setting information re-laying and electronically connecting clients and their callers.
• Must maintain key performance indicators and acceptable performance levels to support the assigned customer base. Must adhere to Stericycle company policies and code of conduct
• Work from Home Agents must comply with the Work from Home Policy.
• Maintains customer confidentiality as needed and required by HIPPA bi laws.
• Perform other duties and responsibilities as assigned.

Experience

• High School diploma or GED equivalent required.
• Relevant Customer Service Experience preferred.
• Computer literacy required. Good telephone etiquette skills such as listening and empathy necessary.
• Minimum age of 18 years is required.
• Must have the ability to work a flexible work schedule (including nights weekends and holidays).