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By | April 13, 2022

Job Responsibilities : Customer Support Specialist

Salary : $18 – $22 an hour

Company : Outside Online

Location : Boulder, CO US

What Makes a Great Customer Support Specialist

  • Act as the primary touchpoint for customers, answering inbound questions and inquiries using Zendesk
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Maintain customer loyalty through integrity and accountability
  • Escalate cases when customer satisfaction comes into question
  • One callback shift per week (or as team size dictates)
  • One rotating weekend shift
  • As part of a high-performance support team, work to:
  • Reproduce user reported bugs and pass that information to engineering teams
  • Maintain the user-facing help center
  • Maintain the internal-facing knowledge base
  • Assist with other key projects as needed

Click Here : Apply Now