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By | April 13, 2022

Job Responsibilities : Customer Service Support Associate Offsite (remote/part-time)

Salary : $18 per Hour

Company : Cass Information Systems Inc.

Location : Remote US

Educational requirements : High School

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Researches payment history to determine action necessary to resolve exception bills according to client procedures and Cass standards.
  • Completes site file updates in the Tandem system according to procedures.
  • Contacts utility vendors when appropriate to obtain needed information and negotiates acceptable payment arrangements.
  • Acquires, investigates, and processes operations related inquiries from internal departments and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
  • Communicates and works in a professional manner with all Cass staff and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
  • Documents errors in a timely and accurate manner.
  • Prepares or reviews all required departmental reports and maintains accurate production time sheets.
  • Attends periodic in-house meetings and training sessions.
  • Performs other duties as assigned by management.


SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:

  • Well developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
  • Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
  • Proficient in the Microsoft Office suite.
  • Excellent analytical, attention to detail, and problem-solving skills.
  • High school diploma or equivalent required.
  • 6 months telephone and billing experience in a general business environment.

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