Law Enforcement Jobs | Meta Jobs Work at Home Online Apply 2022

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement authorities and governments in Brazil with high quality speed and accuracy
• Ensure that all requests are scrutinized and handled in strict accordance with applicable law our terms of service and our law enforcement guidelines while being able to surface and highlight risks
• Record and clearly articulate operational decisions ensuring compliance in line with our policies and procedures
• Implement high-quality and efficient processes & practices for maintaining and exceeding productivity and quality service level agreements
• Support escalations related to sensitive subject matter and remain up-to-date on key workflow changes policy updates world events and operational guidelines
• Work with cross functional teams and drive improvements to policies & processes within the law enforcement response team
• Clearly respond to process and policy questions from law enforcement government agencies and internal partners
• Participate in after-hours and weekend duty to support the business needs
• Willing and able to work with sensitive issues and potential exposure to content that may include child exploitation graphic violence self-injury/self-harm suicide and other content which may be considered offensive or disturbing

Minimum Qualifications:

• Operations Specialist to manage requests from Brazil – fluency in English and Portuguese
• Effective communication and collaboration skills delivering high quality results in a goal-oriented environment
• Self-starter requiring minimal direction with experience working independently and willingness to thrive in a constantly changing environment
• Experience dealing with high pressure escalations grey areas and pulling in cross functional experts when appropriate to resolve issues swiftly
• Knowledge of Meta’s suite of products and experience with various computer systems Internet technology and software (including PC Mac MS Office online research etc.)
• Must pass a criminal background check
• B.A. or B.S. degree or higher
• Experience working in a globally distributed team
• Experience in the domain of law enforcement response operations
• General knowledge of the intersection of legal guidance policy and communication on the Internet (note that this is not a practicing attorney role)
• Familiarity with WhatsApp