Job Responsibilities : Customer Service Representative
Salary : $15 an hour
Company : Williams-Sonoma Inc. Customer Care Centers
Location : Remote US
Educational requirements : High School
Job Duties:
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Emphasize our effort: Because we care
Essential Functions:
- Address customer questions and concerns regarding product and delivery information
- Provide product information review alternative solutions if an item is out of stock and place orders for the customer.
- Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma Inc. guidelines.
- Check inventory process returns issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Qualifications:
- High School diploma or GED
- Experience in a performance-based or metric-driven environment
- Strong ability to communicate both verbally and written with capable data entry skills
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