Job Responsibilities : Mediator
Salary : $40,017 – $52,242 a year
Company : NYC Careers
Location : New York, NY
Educational requirements : High School
Responsibilities
- Communicating and interacting with consumers and businesses on consumer-related complaints;
- Analyzing documenting researching and resolving consumer complaints in accordance with the laws rules and regulations enforced by DCWP;
- Maintaining Agency database and providing reports as needed;
- Performing data entry and inputting detailed accurate notes in Agency’s system(s) as needed;
- Providing timely follow-up and closure for each consumer complaint;
- Preparing training materials maintaining knowledge database and training others as needed;
- Performing other tasks and assignments as directed.
Preferred Skills
- Excellent verbal written and professional interpersonal communication skills;
- Good computer skills; Computer literate (MS Word Excel & Outlook);
- Ability to work in a fast paced environment; Pay strict attention to detail;
- Complete assignments within set deadline;
- Able to work independently within a team and with supervision.
- Language skills a plus
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