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By | April 13, 2022

Job Responsibilities : Customer Service Advocate – Remote

Salary : $15.77 – $27.79 an hour

Company : UnitedHealth Group

Location : Remote US

Educational requirements : High School

Primary Responsibilities:

  • Respond to and resolve on the first call customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits eligibility and claims financial spending accounts and correspondence
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
  • Must be able to multitask and pay close attention to detail
  • Based on business needs you may be asked to assist with calls from other lines of business within UHG.

Preferred Qualifications:

  • Resides within Central Standard time zone
  • Health Care/Insurance environment (familiarity with medical terminology health plan documents or benefit plan design)
  • Social work behavioral health disease prevention health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

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