Jobs Working from Home Applying Soon 2022 with Limited Opening Urgent Hiring

Responsibilities

• Provide high quality consistent and reliable support on all aspects of the Shortcuts’ product suite
• Meet or exceed all Key Performance Indicators (KPI) set by management
• Liaise with clients Shortcuts staff and resellers to ensure the delivery of high quality responsive client support
• Manage escalated client enquiries and complaints to maintain a high degree of client satisfaction
• Immediately escalate to management any concerns or issues that may adversely impact the client base
• Take necessary steps to ensure that client data and confidentiality is upheld and protected at all times
• Deliver product knowledge training to clients and internal staff as appropriate
• Train new team members in the Shortcuts’ company standards and procedures
• Investigate replicate or test problems and queries to resolve open jobs
• Develop knowledge base articles as appropriate
• Proactively participate in regular team meetings with departmental staff
• Put in extra effort and time as required to ensure the delivery of high quality support
• Perform work outside of office hours as required from time to time
• Travel as directed by management from time to time
• Other duties as directed by management from time to time
• Promote the company culture and values at all times

Job Qualification:

• Excellent written and verbal communications skills
• Sound understanding of IT industry and the latest technologies
• Ability to identify and diagnose application hardware or environment problems and resolve logically
• A high degree of computer literacy and technical competency
• Excellent organization skills