Jobs Working from Home Applying Soon 2022 with Limited Opening Urgent Hiring

By | April 13, 2022

Job Responsibilities : Help Desk Technician

Salary : $16 per hour

Company : Jonas Software

Location : Remote


  • Provide high quality consistent and reliable support on all aspects of the Shortcuts’ product suite
  • Meet or exceed all Key Performance Indicators (KPI) set by management
  • Liaise with clients Shortcuts staff and resellers to ensure the delivery of high quality responsive client support
  • Manage escalated client enquiries and complaints to maintain a high degree of client satisfaction
  • Immediately escalate to management any concerns or issues that may adversely impact the client base
  • Take necessary steps to ensure that client data and confidentiality is upheld and protected at all times
  • Deliver product knowledge training to clients and internal staff as appropriate
  • Train new team members in the Shortcuts’ company standards and procedures
  • Investigate replicate or test problems and queries to resolve open jobs
  • Develop knowledge base articles as appropriate
  • Proactively participate in regular team meetings with departmental staff
  • Put in extra effort and time as required to ensure the delivery of high quality support
  • Perform work outside of office hours as required from time to time
  • Travel as directed by management from time to time
  • Other duties as directed by management from time to time
  • Promote the company culture and values at all times

Job Qualification:

  • Excellent written and verbal communications skills
  • Sound understanding of IT industry and the latest technologies
  • Ability to identify and diagnose application hardware or environment problems and resolve logically
  • A high degree of computer literacy and technical competency
  • Excellent organization skills

Click Here : Apply Now