Jobs in usa for Foreigners Remote | On Call Scheduler – work from home

Fulltime fully remote position managing emergency on call phone line when office is closed. On call person has phones from 5pm – 8am Monday – Friday and 8am Saturday through 8am Monday every other weekend. Call volume peak times are 5p-8:30p and 6a to 8a. There should be no calls 10p to 6a unless a true emergency with client.
Health Insurance package includes medical dental vision life insurance short term disability and other supplemental coverages; one week vacation after one year of employment; six PTO day per calendar year; 401k plus 4% match; and profit sharing program.
Job Duties – Triage phone calls

• Promptly answers emergency on call phoneline
• Returns calls in a timely manner if a voicemail is left by client or caregiver
• Manages schedule changes during on call period
• Assigns/ changes caregiver schedules based on situation
• Communicate change to caregiver
• Communicate change to client
• Documentation of visit changes in scheduling software as it happens
• Caregiver call off
• Unused hours
• Client hospitalizations – notify on call nursing supervisor
• Missed / cancelled visits
• Communicates necessary information to Supervisor and scheduling team to ensure smooth transition of phone line transfer at end of shift
• Document on call notes as it happens
• On call notes emailed to team at the time of phone transfer
• Weekly meetings with Scheduling Manager

Performs additional duties and responsibilities as deemed necessary

Job Type: Full-time