Job Responsibilities : Remote Customer Service Representative
Salary : $15 per hour
Company : Thermo Fisher Scientific
Location : Remote US
Educational requirements : High School
- Provide support to our customers by processing orders requests for pricing product availability order status delivery and billing questions.
- Resolve customer complaints and call out issues as appropriate with the goal of first contact resolution.
- Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance.
- Follow established performance metrics including but not limited to quality standards after call work (ACW) adherence (ADH) and follow-up on all actions.
- Assist in working to increase revenue by offering substitutes and/or alternative products where applicable.
Knowledge Skills Abilities:
- Proficient in Microsoft Office Internet Explorer and strong typing skills.
- Intermediate PC skills required; able to work in multiple systems concurrently using multiple monitors.
- Highly developed dedication to customer happiness.
- Ability to problem solve customer issues via telephone chat and email.
- Ability to maintain composure and positive demeanor during difficult times.
- Strong written and verbal communication skills.
- Attention to detail accuracy and quality
- Organizational skills time management skills and ability to multi-task
- Internet service and access to connect hard wired directly to your internet route required
- A private distraction free designated workspace is required. A separate room with a door is recommended.