Jobs in Montana for Remote Customer Service Representative Apply Now 2022

By | April 13, 2022

Job Responsibilities : Remote Customer Service Representative

Salary : $15 per hour

Company : Thermo Fisher Scientific

Location : Remote US

Educational requirements : High School


  • Provide support to our customers by processing orders requests for pricing product availability order status delivery and billing questions.
  • Resolve customer complaints and call out issues as appropriate with the goal of first contact resolution.
  • Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance.
  • Follow established performance metrics including but not limited to quality standards after call work (ACW) adherence (ADH) and follow-up on all actions.
  • Assist in working to increase revenue by offering substitutes and/or alternative products where applicable.

Knowledge Skills Abilities:

  • Proficient in Microsoft Office Internet Explorer and strong typing skills.
  • Intermediate PC skills required; able to work in multiple systems concurrently using multiple monitors.
  • Highly developed dedication to customer happiness.
  • Ability to problem solve customer issues via telephone chat and email.
  • Ability to maintain composure and positive demeanor during difficult times.
  • Strong written and verbal communication skills.
  • Attention to detail accuracy and quality
  • Organizational skills time management skills and ability to multi-task
  • Internet service and access to connect hard wired directly to your internet route required
  • A private distraction free designated workspace is required. A separate room with a door is recommended.

Click Here : Apply Now