Jobs in Montana for Remote Customer Service Representative Apply Now 2022

Responsibilities

• Provide support to our customers by processing orders requests for pricing product availability order status delivery and billing questions.
• Resolve customer complaints and call out issues as appropriate with the goal of first contact resolution.
• Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance.
• Follow established performance metrics including but not limited to quality standards after call work (ACW) adherence (ADH) and follow-up on all actions.
• Assist in working to increase revenue by offering substitutes and/or alternative products where applicable.

Knowledge Skills Abilities:

• Proficient in Microsoft Office Internet Explorer and strong typing skills.
• Intermediate PC skills required; able to work in multiple systems concurrently using multiple monitors.
• Highly developed dedication to customer happiness.
• Ability to problem solve customer issues via telephone chat and email.
• Ability to maintain composure and positive demeanor during difficult times.
• Strong written and verbal communication skills.
• Attention to detail accuracy and quality
• Organizational skills time management skills and ability to multi-task
• Internet service and access to connect hard wired directly to your internet route required
• A private distraction free designated workspace is required. A separate room with a door is recommended.